Academy training
Customer Journey
Understanding your customers' customer journey is essential to understanding their choices. But how do you make it phenomenal for your specific customer? Trainer Marloes Jacobs takes you into the world of customer journeys with all her practical and theoretical experience.
Average rating: 9.0
Trainer
Marloes Jacobs
Practical information
- On site
- 2 hours
- With certificate
- Max. €800 p.p.
learn to navigate the customer journey
Mapping your customer journey is incredibly important. During a training course you will learn such things:
- How a customer journey reveals opportunities and desires of your customers.
- What the difference is between the customer journey and customer experience.
- Inspiring Case Studies.
- Proven methodologies.
- Tools to independently develop a customer journey.
Want to know more about this training?
Appropriate to your needs
Learn to respond to the key touchpoints of the customer journey and understand where your target audience makes choices.With the choice between a basic or advanced training, you determine the appropriate level of knowledge. Do you have specific wishes or a challenging issue? We think along with you.
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